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Your Say

Welcome to our patient feedback page! Your comments and feedback are always welcome as it enables us to continually improve our service. Over the past few months our staff have been working very hard in conjunction with our Patient Reference Group PRG to put together a patient feedback survey, the results of which are summarised below.

Your Say 2015

PPG Meeting Minutes

The above are minutes from all of our PRG meetings and the detailed discussions we’ve had around improving the surgery based on patient feedback. 

PPG Report

The above is our Report which details priority areas for improvement, the progress made and the impact with regard to patients and carers. 

Your Say 2014

Setting up a PRG

Here you will find a profile of our patient list, showing the demographic breakdown.

PRG meeting minutes

The above are minutes from all our PRG meetings these detail discussions we've had and outline the process of putting together our patient feedback survey.

Patient questionnaire

This is our finalised and PRG approved questionnaire. You may recognise it.

Survey results

This is a report we have complied of all the feedback we collected from this questionnaire.

Action Plan

The above is an action plan and a summary of our action plan, based on the results of your feedback.

Complete report

This is a report put together by your Practice manager on the process of putting together the feedback questionnaire all the way to acting on the results.

Your Say 2013

Setting up a PRG - download patient profile pdf - download Terms of Reference pdf

Here you will find a profile of our patient list, showing the demographic breakdown.

PRG meeting minutes - download pdf

The above are minutes from all our PRG meetings these detail discussions we've had and outline the process of putting together our patient feedback survey.

Patient questionnaire - download pdf

This is our finalised and PRG approved questionnaire. You may recognise it.

Survey results - download pdf

This is a report we have complied of all the feedback we collected from this questionnaire.

Action Plan - download pdf

The above is an action plan and a summary of our action plan, based on the results of your feedback.

Complete report - download pdf

This is a report put together by your Practice manager on the process of putting together the feedback questionnaire all the way to acting on the results.

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